RECC Consumer Leaflet - Flipbook - Page 1
Follow our Top Tips:
Get at least 3 quotes before deciding to
contract with a business.
Only approach businesses listed on the RECC
website and make sure they are cer琀椀昀椀ed by
the Microgenera琀椀on Cer琀椀昀椀ca琀椀on Scheme
(MCS) for the relevant technology.
Before you sign a contract or pay a deposit
make sure you understand all the relevant
informa琀椀on; ask for clari昀椀ca琀椀on if you don’t,
and read RECC’s guidance.
Never pay more than 25% of the contract
price up front; check this will be insured.
Never sign a contract if you feel pressurised.
Know your cancella琀椀on rights!
If you sign a contract with a sales rep
in your home, OR solely by distance
means without a sales visit, then your
cancella琀椀on period runs from the date
you sign the contract, up to 14 days from
when the goods are delivered to you.
If you sign a contract in your own 琀椀me
following a sales visit, your cancella琀椀on
period runs for 14 days from when you
signed the contract.
If you want the installa琀椀on to start during
the cancella琀椀on period you must give your
express wri琀琀en consent; if you later cancel
the contract you will have to pay for any
work completed.
Before signing a contract on 昀椀nance,
make sure you are protected; read all the
informa琀椀on carefully!
Make sure you receive a clear performance
es琀椀mate of the output from the system
that’s speci昀椀c to your property, in wri琀椀ng,
as well as the 昀椀nancial bene昀椀ts linked to it,
before you sign the contract.
Before you sign a contract make sure the
business gives you any associated terms in
wri琀椀ng, and a quote with a full breakdown
of what will be supplied.
Check the Energy Saving Trust website
for objec琀椀ve informa琀椀on on renewable
technologies, and their Solar calculator for
objec琀椀ve informa琀椀on on the Feed in Tari昀昀.
Check the BEIS calculator for objec琀椀ve
informa琀椀on on Domes琀椀c Renewable Heat
Incen琀椀ve payments.
If you are o昀昀ered Ba琀琀ery Storage or any other
Related Products refer to RECC’s guidance on
this to see if you would bene昀椀t from this.
Make sure any tes琀椀monials you rely on are
genuine.
If the business makes any changes to the
contract a昀琀er you have signed it, you should
be given the right to cancel without penalty.
If you are happy with any changes proposed,
make sure these are agreed in wri琀椀ng, either
by way of varia琀椀on of contract or a new
contract where necessary; you’ll s琀椀ll have the
right to cancel if you later change your mind.
Once the job has been completed, make sure
you receive any manufacturers’ warran琀椀es,
and an insurance backed workmanship
warranty, valid for at least 2 years.
Send us your feedback once the job has
been completed; 昀椀ll out the RECC Consumer
Sa琀椀sfac琀椀on Ques琀椀onnaire on our website.
Useful websites
RECC website: www.recc.org.uk
RECC’s standards:
www.recc.org.uk/scheme/consumer-code
RECC’s consumer guidance and FAQS:
www.recc.org.uk/consumers
www.recc.org.uk/storage
MCS Installer Search Tool:
www.microgenera琀椀oncer琀椀昀椀ca琀椀on.org/
consumers/installer-search
Energy Saving Trust guidance and FIT Calculator:
www.energysavingtrust.org.uk/renewable-energy
www.energysavingtrust.org.uk/scotland/toolscalculators/solar-energy-calculator
BEIS Domes琀椀c RHI calculator:
www.renewable-heat-calculator.service.gov.uk
