RECC Consumer Leaflet - Flipbook - Page 6
Cancelling the contract
If things go wrong
At the point of signing a contract,
members must explain how you can
cancel the contract without penalty,
and provide you with a cancella琀椀on
form with the name and address of
the person to send it to. The rules that
govern the length of the ‘cancella琀椀on
period’ di昀昀er according to how, and
where, you sign the contract.
RECC members are commi琀琀ed to
providing you with a high standard of
service and exper琀椀se. Occasionally,
however, problems can develop.
If you sign a contract with a sales
representa琀椀ve in your home, or by
distance means, you have the right to
cancel the contract, without penalty,
from the date you signed it up to 14
days from the date the goods are
delivered to you.
If you sign a contract in your own 琀椀me,
a昀琀er a sales visit then you s琀椀ll have the
right to cancel the contract, without
penalty, within 14 days from the date
you signed the contract.
If you want the installa琀椀on to start
during the ‘cancella琀椀on period’ you
must give your express wri琀琀en consent
to the member. If you later cancel the
contract you will have to pay for any
work completed.
If you are being o昀昀ered 昀椀nance by the
member you have 14 days from the
date you receive the documenta琀椀on
from the 昀椀nance provider in which to
cancel the agreement without penalty.
If you have a complaint about the presales advice given, the standard of
service received or any other aspect
of your contract with a member, you
should use their complaints procedure
in the 昀椀rst instance.
If you are unable to resolve your
complaint with the member, RECC
o昀昀ers you a media琀椀on service and an
independent arbitra琀椀on service, which
members must cooperate with. You
can 昀椀nd details on how to complain at:
www.recc.org.uk/how-to-complain
Extra protec琀椀on
Members are obliged to:
Protect the money you pay them in
advance of an installa琀椀on, including
the deposit.
Provide you with an insurance
-backed workmanship warranty
once the installa琀椀on is complete.
The member must put these insurances
in place to ensure you are protected in
case they go out of business before
your contract is completed, or a昀琀er
installa琀椀on. Make sure that you know
who the insurance provider is and you
receive the policy cer琀椀昀椀cate.
