RECC Consumer Leaflet - Flipbook - Page 5
RECC sets high standards for its
members and covers:
Some of the important standards
that RECC sets out...
Pre-sales ac琀椀vity
Adver琀椀sing and sales promo琀椀on
Behaviour of sales sta昀昀
Performance informa琀椀on and
predic琀椀ons
Proposals, es琀椀mates and quotes
Permissions,
approvals
and
incen琀椀ves
Sales sta昀昀 must not use selling
techniques designed to pressurise
you into making an immediate
decision, for example:
Pre-contractual informa琀椀on
Staying in your home for longer
than 2 hours without good reason
O昀昀ering you a discount, or a
in昀氀ated ini琀椀al price followed by a
discount, for signing on the day
Withholding price informa琀椀on
from you un琀椀l the end of the visit
Claiming that there is limited
availability of a product.
Contracts
Terms of business
Cancella琀椀on rights
Any proposal a member makes must
Deposits and prepayments
Timetable and any prepara琀椀on be in wri琀椀ng and include a clear
descrip琀椀on of the system being
needed
o昀昀ered and how it will work.
Comple琀椀ng the order
Members must give you a wri琀琀en
Responsibility for the work
es琀椀mate of how your system will
Design, delivery and installa琀椀on
perform. The es琀椀mate must be based
on your speci昀椀c property.
Tes琀椀ng and commissioning
A昀琀er-sales ac琀椀vi琀椀es
Guarantees and insurance
Fuel supplies
Maintenance and service
agreements
Service and repair
Dispute resolu琀椀on process.
Members may also provide you with
an es琀椀mate of how the system will
bene昀椀t you 昀椀nancially. This should be
based on your own energy usage but
if not, any assump琀椀ons made must
be clearly sourced.
